Delivery & Returns
100% Discretion Assured!
ALL ORDERS are shipped in plain discreet packaging!
We aim to ship all orders the same day, if received Monday to Friday between the hours of 8am to 2pm. If your order is placed outside of working hours it will be shipped the next working day.
All Items are in Stock and Available Immediately.
Royal Mail 1st Class Recorded Delivery
Delivery usually within 1 to 5 days. However 10 working days should be allowed before contacting us if your order has not arrived.
Royal Mail Special Delivery Next Day Service
Guaranteed to arrive Next Working Day Monday to Saturday.
Please note that if you live in the Highlands area delivery may take longer than specified.
Orders outside of mainland UK are unlikely to arrive next working day. Please allow 2-5 days, depending on the destination.
Not at home during the day? No problem. Your billing address should be the address your card is registered to. However, you can have your parcel delivered to an alternative address. Just fill in the desired address in the delivery address section.
You will need to sign for your parcel so that we know you have received it. If you are out when the postman calls, don’t worry! You will be left with a card with details of how to collect your parcel or rearrange delivery at a time convenient to you. Your parcel will be kept for 7 days and if not collected or delivered it will be sent back to us.
If you would like us to re send your order we will regrettably have to charge you. If you would like to cancel your order we will refund you less the shipping costs.
The Naughty Company
35-37 Copley Road
If you wish to return an item for any reason you must contact us via our contact page on the website or by writing to us at the above address.
All written communication must be within 14 days of receipt.
If products are to be returned they must be returned within 7 working days from date of receipt. They must be returned in original packaging and unused condition. Returns must be paid for by the customer and replacements will be sent out on date of receipt of return. Products must be returned unused in a clean and hygienic condition, if we do not feel your return meets these standards then the item will be returned to you and no refund will be given.
If we believe your return to be of a satisfactory standard, you will be offered the choice of either a refund, replacement of item or a credit note. Refunds are given excluding our postage and packaging costs. We will not reimburse any delivery costs you have incurred upon returning your item to us.
Regrettably we cannot accept returns of any of our lingerie lines*
Haven’t received you order when expected? If your order doesn’t arrive when expected please contact our customer service team
Please be aware that The Naughty Company cannot be held responsible for orders delayed by incorrect address information supplied during the checkout process.
*Your Statutory Rights are not affected.